Delivery of your order
Delivery times
Most popular articles from our collection have a delivery time of 1 to 2 business days, giving you the most popular items in the house may have quickly.
Shipping multiple items
When you order multiple items at once we do our best, if possible, all in 1x with you to deliver. The delivery of your entire order will be equal to that of the item with the longest lead time. If you prefer to all articles independently to obtain supplies you can make this known to our customer.
Tracking your order
You can check the status of your order in your account.
Foreign shipping address
For orders shipped to an address abroad are longer delivery times.
Shipping Order
Our orders are delivered by TNT Post and GLS. If a shipment because the format does not fit through the letterbox or a value higher than € 25.00 represents, as the parcel sent by GLS. Parcels are generally delivered later in the day than the mailbox. At a post office box does NOT GLS package. We advise you to order with a PO Box address to use but not a regular address. When the same message three days after transmission still appears and you have not yet received your order, we ask you to kindly contact our customer service.
Delay in shipment
In your account you can see if your order is shipped or still being processed.
If your order in your account status "shipped" but you have not yet received, you should wait another few days. In exceptional cases, GLS instead of 24 hours a few days on the delivery of an order. If your order 3 days after he was sent not received? Please contact our Customer Service. To you as soon as possible service, we kindly request your order number in your e-mail or by hand to hold when you call us.
Shipping
During checkout you will see what are the exact postage.
Delivery time expired, Article unsent
If when you place your order and check nothing has changed we will do our best to, if possible, all in 1x with you to deliver. The delivery of your entire order will be equal to that of the item with the longest lead time.
It is possible that an order has not shipped even though the stated delivery time expired. An article rather than the status "sent" status is still "being processed". We bring you as much as possible by e-mail about such delays. If you have 5 working days after the expiry of the delivery is not received your item please contact our customer service.
An order is (partially) canceled
An article or an order can be canceled for several reasons.
- The article is not available yet.
- We have received your payment 2 weeks after placing your order is not received. This only applies if the payment 'Prepay' is selected.
Naturally, for a cancellation payment to the article deleted. If you have already paid, then we will deposit the amount as soon as possible to your account.
Place a new order for the article still regularly receive or check our store for availability if the item is not available. We are unfortunately not able to send you an article to.